Benefits to using Utopia Global IT

1, - Reduced Operational Costs: Keeping a team of full-time technicians on payroll is typically expensive. Their employment involves not just salary, but benefits, training, and office space. If these technicians are not utilized 100% of the time (which is almost never the case), the company is paying large amounts of money for time that is not being used. In contrast, outsourced onsite service providers provide a means for paying only for the services and time that you actually need.

2, - Reduced Management Overhead: This is often the hidden cost of in-house technical support. Quite frankly, most companies miss or underestimate the cost of managing these technicians. The expense of an onsite visit is not just the technician, but also the group that schedules the visit, monitors the technician's progress, and helps solve the problems the technician is having. With an outsourced provider, you don’t just minimize the cost of the technician, but also the hidden expense of the team that stands behind them. 

3, - Improve Geographic Coverage: More and more, we are working in a global economy. Most large businesses have offices spread all over the country or even around the globe. This means that technicians based in a headquarters or central office will need to travel hundreds or thousands of miles to provide the needed services. Some outsourced onsite IT services providers have global coverage, allowing them to put local techs with the right skillset onsite without the burden of travel expenses.

4, - Guaranteed Response Time: If you have a widely decentralized company with offices in multiple states or even countries, the challenge of providing rapid IT response expands greatly. Simply put, unless you have a bench of technicians with a broad band of skillsets at every location, providing a quick response to an outage or incident is simply not feasible. When an event occurs, you would need to find the technician or team of technicians with the correct skillset to diagnose and fix the problem, and if they are not already working on a project elsewhere, put them on a plane (or planes) and get them to the site. This scenario demonstrates the challenge with providing a rapid response to any outage or emergency downtime.

5, - Skillset Availability: The same problem that limits the capacity for a rapid response applies to skillset availability. Modern businesses are built on a myriad of IT systems, including network devices, miles of cabling, PCs, AV equipment, and security infrastructure. Technicians are trained and licensed to fix specific parts of this vast technical infrastructure. Thus when you need a technician with the specific skillset needed to address a problem, they may be located hundreds of miles away, or already be working on another project. Marrying tech with the right skillset to the right location at the time when they are needed is often a significant challenge and can lead to increased downtime.

6, - Scalability: Large IT projects, such as new offices or major infrastructure overhaul use a large number of technician hours and then spin down very quickly when the project is complete. With a fixed workforce, finding enough technicians to meet the increased demands of such a project and then dropping down to the base level again is simply not possible. As a result, projects can scale only in proportion to the full-time workforce.